All Systems Operational

About This Site

This page shares the system status of REANNZ's advanced computing platform and storage services, including impacts of any known outages or planned maintenance work.

Please note that these services are currently only supported within business hours, so there may be delays in communicating outages outside of these hours despite best efforts.

To view the status of REANNZ's network services, visit: https://reannz.status.io

Uptime over the past 90 days. View historical uptime.
Apply for Access Operational
Data Transfer Operational
Submit new HPC Jobs Operational
Jobs running on HPC Operational
NeSI OnDemand Operational
90 days ago
98.82 % uptime
Today
HPC Storage Operational
User Support System Operational
Support Documentation Operational
Flexible High Performance Cloud Operational
Long-term Storage (Freezer) Operational
90 days ago
99.99 % uptime
Today
Flexible High Performance Cloud Services Operational
90 days ago
100.0 % uptime
Today
Virtual Compute Service Operational
Bare Metal Compute Service Operational
FlexiHPC Dashboard (web interface) Operational
90 days ago
100.0 % uptime
Today
FlexiHPC CLI interface Operational
90 days ago
100.0 % uptime
Today
Public API of the FlexiHPC Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 21, 2026

No incidents reported today.

Mar 20, 2026
REANNZ migration of inbound support email provider
Completed - The scheduled maintenance has been completed.
Mar 20, 17:21 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 17:00 NZDT
Scheduled - Overnight on Thursday Mar 19th we will be migrating our inbound support email provider. support@nesi.org.nz and support@cloud.nesi.org.nz will continue to be used but during the migration there may be some delays receiving emails to these addresses, and therefore some delays in responding to user requests. We expect any issues to be resolved on Friday Mar 20th
Mar 18, 17:52 NZDT
Mar 19, 2026
Firmware upgrades on OpenStack Production Controller nodes to address HPE AMD Server Vulnerabilities and Preparation for OpenStack Upgrade March 2026
Completed - The scheduled maintenance has been completed.
Mar 19, 17:02 NZDT
Update - This scheduled maintenance has been completed and all affected components are fully operational.
Mar 19, 17:01 NZDT
Update - Scheduled maintenance of a01cc01 will start shortly and is expected to run for up to two(2) hours.

Access to the FlexiHPC Dashboard might not be available to most users though some might still be able to login. FlexiHPC CLI interface should be available during this time.
Mar 19, 10:07 NZDT
Update - Scheduled maintenance of a01cc02 has been completed successfully. FlexiHPC Dashboard, CLI and API are available again.

Just a reminder that a01cc01 will undergo maintenance tomorrow from 10AM. We will send an update before we will commence, during (if necessary) and once completed.
Mar 18, 14:00 NZDT
Update - Scheduled maintenance of a01cc03 has been completed yesterday around 2PM.

Scheduled maintenance of a01cc02 is still in progress and is expected to run for another hour. Access to the FlexiHPC Dashboard is not available to most users though some might still be able to login.
Mar 18, 12:39 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 10:00 NZDT
Scheduled - Firmware upgrades on OpenStack Production Controller nodes to address HPE AMD Server Vulnerabilities and Prep for OpenStack Upgrade March 2026

Description:
- Firmware upgrade on OpenStack Production Controller nodes a01cc01,a01cc02 and a01cc03
- This will also address recent HPE AMD Server Vulnerabilities and prepare for OpenStack Upgrades which will be done in March 2026
- The upgrade will be performed in a rolling fashion, so there will be 2 nodes always available to provide OpenStack controller services

Schedule:
-We will start with a01cc03,a01cc02 and a01cc01 last as there are application settings run exclusively out of this host (PDU metrics scraping)
- a01cc03 - Tuesday, Mar 17, 2026 from 10AM
- a01cc02 - Wednesday, Mar 18, 2026 from 10AM
- a01cc01 - Tuesday, Mar 19, 2026 from 10AM

Possible Impact:
- Possible intermittent or no access to FlexHPC Dashboard (web interface), FlexiHPC CLI interface and Public API of the FlexiHPC Service while each controller is under maintenance
- APC and HPE PDU metrics scraping will stop during the time a01cc01 will be worked on as its currently configured to scrape only from this controller. However, we will test with configuring a01cc02 during the upgrade of a01cc01 so there is no break in the metric scraping for those PDUs.
Mar 16, 13:57 NZDT
login03 failed unexpectedly yesterday at 16:35.
Resolved - login03 was re-instated as the preferred login node at 20:35 last night.

We apologise for the disruption to users this incident caused.
Mar 19, 12:23 NZDT
Identified - This is a retrospective status page acknowledging the outage and disruption to users.

login03 failed unexpectedly. Our HA facility redirected users to other login nodes so access to the cluster was only minimally interrupted. However users sessions and long running processes on login03 were all killed and would need restarting by the users.
Mar 19, 12:22 NZDT
Mar 18, 2026
Mar 17, 2026
Mar 16, 2026
Automatic cleaning launched for scratch filesystem (/nesi/nobackup) - Announcement
Completed - Automatic cleaning of the scratch filesystem now continues as a BAU process.
Mar 16, 11:28 NZDT
Update - The scratch autocleaner is now underway, doing its first round of file deletions. The next deletion run will start on Dec 17th,, once that is completed we will suspend the autocleaner over the Christmas holiday period. Then it will start again with a scan on Jan 14th, followed by the file deletions two weeks later. From there it will run every two weeks. If you have any issues please contact support @nesi.org.nz.
Dec 5, 10:43 NZDT
Scheduled - As announced earlier, we’ve re-activated an automatic cleaning process for temporary data stored on our scratch filesystem (/nesi/nobackup). Project members with files scheduled for deletion were notified by email (Subject to their my.nesi.org.nz Notification preferences. To confirm or adjust what notifications you receive, follow these instructions: https://docs.nesi.org.nz/Getting_Started/my-nesi-org-nz/Managing_notification_preferences/)
Files will be deleted on Wednesday 03 December (two weeks from yesterday's email notification). For more details on how the auto-deletion process works, visit:
https://docs.nesi.org.nz/Storage/File_Systems_and_Quotas/Automatic_cleaning_of_nobackup_file_system/
If you have files identified as candidates for deletion that you need to keep beyond the scheduled expiry date, you can move them to your project directory or to Freezer, our long-term storage service. However, if you plan to move more than 2 TB of data or if you need to increase your project directory quota, email support@nesi.org.nz so that we can discuss your storage needs and assist you.
Nov 20, 08:44 NZDT
OnDemand is down
Resolved - This incident has been resolved.
Mar 16, 10:33 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 13:12 NZDT
Update - We are continuing to investigate this issue.
Mar 15, 10:16 NZDT
Investigating - OnDemand is currently down with a "Home Directory not Found" error. The issue will be resolved once staff are available to investigate.

Access to Mahuika via a terminal and ssh is unaffected.
Mar 15, 10:12 NZDT
Mar 15, 2026
Mar 14, 2026

No incidents reported.

Mar 13, 2026
my.nesi.org.nz and its databases system update
Completed - The scheduled maintenance has been completed.
Mar 13, 15:14 NZDT
Verifying - Verification is currently underway for the maintenance items.
Mar 13, 15:13 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 14:00 NZDT
Update - We will be performing a database upgrade affecting our authentication system. During the maintenance window, users will be unable to log in. Existing sessions are expected to continue working.
Mar 11, 14:43 NZDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 11, 14:15 NZDT
Mar 12, 2026
Minor maintenance on network switches
Completed - The scheduled maintenance has been completed.
Mar 12, 15:57 NZDT
Update - We are continuing to verify the maintenance items.
Mar 12, 15:42 NZDT
Verifying - Verification is currently underway for the maintenance items.
Mar 12, 14:37 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 12:00 NZDT
Scheduled - We are making a small change to our network switches to restrict ssh access to the switches themselves. No impact is expected, this is just a hazard warning.
Mar 12, 11:15 NZDT
Mar 11, 2026

No incidents reported.

Mar 10, 2026
Support request tickets automatically transitioned causing unwanted notifications
Resolved - Atlassian advised: The issue has now been resolved, and the service is operating normally for all affected customers.
Mar 10, 14:46 NZDT
Investigating - Our support system is currently affected by an issue with Atlassian infrastructure.
> We’re currently investigating a known incident impacting automation events for some customers in the APAC region. You can follow live updates and the latest status here:
https://jira-service-management.status.atlassian.com/incidents/cbnm86l1ss2k
While the support system is functional, some tickets are automatically transitioned causing unwanted notifications.
Mar 10, 14:01 NZDT
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

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