Jupyterhub log in issues for all users

Incident Report for NeSI Status

Resolved

This incident has been resolved.

Posted Feb 21, 2024 - 10:36 NZDT

Monitoring

We have applied a fix to the Jupyter Hub service and users should be able to log in again.

We apologise for the disruption, please reach out to support if you need any assistance.

Posted Feb 20, 2024 - 15:00 NZDT

Update

We are currently investigating an issue with Jupyter Hub user logins that has spread to a wider audience and is now affecting all user log ins.

We are working to resolve the issue quickly and are sorry for any inconvenience caused.

Posted Feb 20, 2024 - 14:38 NZDT

Investigating

We are currently investigating an issue with recently created Jupyter Hub users. Users that have older accounts shouldn't have any issues with log in.

We are sorry for any inconvenience caused and are working to resolve the situation

Posted Feb 20, 2024 - 10:18 NZDT

This incident affected: Jupyter on NeSI (beta).